That is the promise and here is the honest shape of it. Dip-and-lift removes spreading and flipping, which is where essentially everybody fails, so a thin even crepe on the first attempt is normal rather than lucky. The variable left is your batter — too thick and it will not coat the plate evenly, too thin and it tears coming away. There is a batter guide in the box. Follow it for the first batch, adjust to taste, and expect two or three goes before you settle on a consistency you like. If it still is not working after that, send it back within 30 days.

A kitchen brand with a narrow remit: take the hard part out of home cooking, one tool at a time. The crepe maker is the first, because crepes are the clearest example of a dish everybody likes and almost nobody attempts twice. We publish real wattage, real timings and real dimensions rather than implying them, because stated specifications are what stop people being disappointed.

Crepes and pancakes to start with. The same dip-and-lift motion also handles spring-roll wrappers, the thin layers for a mille cake, savoury wraps and blintzes — anything built on a thin, even batter. It is a single 25cm round plate, so it does one size and one shape properly rather than pretending to be a griddle.

It is a 650W plate that reaches proper cooking temperature, so treat it exactly as you would a hot pan. Children can be involved in the good parts — mixing the batter, choosing fillings, watching the dip, doing the eating. An adult should hold the plate and do the dipping. Keep the cable clear of the counter edge, rest it on a heatproof surface between crepes, unplug it when you have finished, and let it cool completely before wiping. Never leave it switched on unattended.

Unplug it, let it cool fully, then wipe the plate with a damp cloth or soft sponge. That is usually all it needs — there are no crevices for batter to collect in and the non-stick surface releases cleanly. Never submerge it, put it in a dishwasher or run it under a tap, because there is a heating element inside. Keep metal utensils and abrasive scourers away from the coating. At roughly a kilo and five centimetres deep it stores flat in a drawer.

You send it back and we refund you. Thirty days from delivery, which is long enough to make crepes several times rather than judging it on one attempt. Email support@dippax.com with your order number and we will sort the return — no justifying yourself, no chasing us for a reply.